Frequently Asked Questions

Yes — after selecting a design, enter your exact wall width and height at checkout. We add a small bleed margin automatically. For ceiling-height walls, irregular shapes, or very large installs, contact us before ordering and we'll guide you through.

Yes! Visit our Custom Mural page to upload your photo or artwork. Minimum recommended resolution is 150 DPI at final print size. Our team reviews every upload before printing.

Colour on screen is very close but never 100% identical — monitor brightness and calibration vary. We strongly recommend ordering a printed A4 sample before committing to a large print, especially for colour-critical projects.

Your mural arrives as vertical panels cut to your custom height and numbered left to right, so you hang them in order. Panel width varies by material, so the number of panels depends on your wall width and the material you choose. Each panel is labelled for easy installation.

You can cancel or change your order free of charge within 12 hours of placing it — email us the correct width and height and we'll update it at no extra cost. After 12 hours production starts and the order can no longer be changed; a corrected size would be a new order at the standard price. Double-measure before ordering — height and width to the nearest centimetre.

We offer three materials: Traditional Non-Woven Wallpaper (smooth matte paper hung with wallpaper paste — our most popular), Peel and Stick Canvas (a self-adhesive canvas with a subtle woven texture, repositionable while you hang it — no paste needed) and Traditional Textile Wallpaper (a textile base with a light leather-like texture and glossy finish, hung with paste). See our Material Guide for a full comparison.

Our Peel and Stick Canvas is a self-adhesive canvas: repositionable while you hang it and removable with minimal residue from suitable, fully cured painted walls — a good fit for renters and children's rooms. It needs a smooth, fully cured wall. Traditional non-woven wallpaper is hung with wallpaper paste, lasts longer (10–15+ years), tolerates minor wall texture and gives near-invisible seams.

A properly installed non-woven mural lasts 10–15+ years. Peel & stick lasts 5+ years if never removed. UV exposure is the main enemy: a south-facing wall with 6+ hours of direct sunlight per day may show noticeable fading in 3–5 years even with UV-stable inks. UV-filter window film, sheers, or darker colourways extend life significantly.

Yes. We print with Epson UltraChrome RS ink: water-based, odourless and UL GREENGUARD Gold certified for low chemical emissions. As with any new wall covering, ventilate the room for 24 hours after installation before children sleep in it.

We print every mural to order and to your wall size, so nothing is mass-produced or left unsold. The water-based ink we use is UL GREENGUARD Gold certified for low chemical emissions.

Peel & stick is DIY-friendly for one confident person working alone. Non-woven paste-the-wall is manageable for two people. Walls over 3 m tall, rooms with many obstacles, or designs with complex pattern-matching are best handled by a professional paperhanger. In major cities, professional installation costs approximately £25–50 / $30–60 per square metre.

For non-woven: plumb line or spirit level, sharp blade (change blade every 2 metres), smoother brush, seam roller, wallpaper paste, sponge, scissors, measuring tape, and a bucket. For peel & stick: plumb line, plastic squeegee, and a sharp knife. Always protect the floor with dust sheets before starting.

The wall must be clean, dry, smooth, and fully cured. Fill any cracks with filler and sand smooth. For oil or gloss paint, apply a bonding primer and let it dry completely before papering. New paint must cure for at least 4 weeks. On plasterboard, fill and sand screw holes first, then apply a primer coat.

Paste the wall — not the paper. Draw a plumb vertical reference line first. Apply paste to the wall section by section. Hang panels in numbered order, starting from the left. Butt seams edge-to-edge (no overlap, no gap). Smooth from the centre outward with a brush or sponge to remove air bubbles. Trim excess at top and bottom with a sharp blade.

No paste required. Draw a plumb vertical reference line. Peel back the top third of the backing paper. Align the panel with your plumb line and press into place. Slowly peel the remaining backing while smoothing with a squeegee from centre outward. Do not apply to freshly painted walls — paint must cure at least 4–6 weeks.

Yes, with non-woven wallpaper and proper ventilation. Use an anti-mould paste in bathrooms. Keep the wallpaper at least 30 cm away from hobs and cooktops. Do not use Peel and Stick Canvas in rooms with high or variable humidity — temperature swings break the adhesive bond over time.

Yes — on satin or smooth plaster walls with satin or low-sheen paint applied over them, you can paper directly. For oil-based or high-gloss paint, apply a bonding primer and let it dry fully. New paint must cure at least 4 weeks. Old paint that is flaking or powdering must be stripped or sealed before papering.

Most non-woven murals are washable: use a damp cloth with mild soap (e.g. castile soap). Do not use bleach, acetone, thinners, or abrasive sponges — they strip the matte coating and cause irreversible colour damage. Peel and Stick Canvas tolerates gentle wiping with a damp cloth but not scrubbing.

Act immediately on fresh stains with a clean damp microfibre cloth — blot, don't rub. For stubborn marks, try a soft eraser or a paste of 1 part bicarbonate of soda to 10 parts water; always test on a hidden corner first. For crayon or felt-tip in children's rooms, a soft eraser or diluted castile soap usually works. Never use solvent-based cleaners.

Limit direct UV exposure — add sheer curtains, roller blinds, or UV-filter window film on south-facing walls. UV film blocks up to 99% of UV rays and 40% of heat. Choose darker colourways for very sunny walls.

For non-woven: spray warm water lightly on the panel, wait 10–15 minutes, then peel slowly from a corner. A steam wallpaper stripper makes stubborn sections easier. For peel & stick: start from a corner and pull slowly at a low angle — it leaves no residue on properly cured paint. Protect the floor before starting.

Yes — roll them loosely and store vertically in a cool, dry, dark place at 10–25 °C and 40–65% humidity. Keep panels from the same production batch: colour can vary slightly between batches, making a saved piece invaluable for future touch-ups or patch repairs.

Production starts once the 12-hour free cancellation window has passed: we make your mural and hand it to FedEx within 1–3 business days. FedEx then delivers in 1–3 business days worldwide. Total: 2–6 business days after the cancellation window (public holidays and customs can occasionally add time).

Yes — shipping is free worldwide via FedEx on every order. Import duties and taxes are paid by us (DDP — Delivered Duty Paid), so there is nothing extra to pay on delivery.

Yes — once your mural ships, you'll receive a FedEx tracking number by email. You can also track it any time in your account under My Orders. FedEx usually sends its own email and SMS notifications too.

Accept and sign for the shipment, then photograph the damaged packaging and product immediately. Email support within 48 hours with your order number and photos. Keep the original packaging until we confirm next steps. We'll send a replacement via the fastest available courier at no cost to you.

Every mural is made to order for your exact measurements, so change-of-mind returns aren't accepted. If there's a manufacturing defect or transit damage (wrong print, colour error, damage), let us know with photos — ideally before installation. If a defect only shows during or after installation, report it within 14 days of delivery with photos or video. We reprint at no cost (or refund where appropriate), and the shipping is on us. Damage caused by the installation itself (handling, wrong adhesive, installer error) isn't covered. Full details are on our Refund Policy page.

Yes — within 12 hours of placing your order you can cancel free of charge or change the dimensions. After 12 hours production starts, and because every mural is made to your measurements, the order can no longer be cancelled or changed.

No — there's no separate proof step. Our design team prepares your mural for your exact wall dimensions, and production starts after the 12-hour cancellation window. If you'd like to see the colours and texture first, order a printed sample.